In the past, I did not fully understand the impact of bad attitudes on my team. I did not move fast enough to handle these in a kind and direct manner - i.e., Clear Talk, or, if necessary remove them for the health of the team.

Two reps were under performing and I hadn't recognized that one of the reps was pulling the other down with him. I made the decision to let the rep with the bad attitude go. I continued to coach the remaining rep to team standards. The following month he was 3rd on our team and has now created a competition with the other reps who he also pulled up with him. Get rid of a cancer and the body will recover, and, perhaps, lift the rest of the team.

Tony Crouch
Cellular Sales